FAQs
Frequently Asked Questions
Any other queries you may have that haven't been answered, feel free to contact us mate.
Getting Started
We service Brisbane, Ipswich and Logan
When we make the service agreement you outline exactly what services you want. If you want a specific area in your home cleaned or have preferences for how certain items or areas get cleaned, let our team know!
Yes, all X4P cleaners bring their own supplies but you can request them to use your supplies.
Manage Your Account
If you need to change your address reach out to our customer service team and they will make the switch. Make sure it is 24 hours before your appointment.
You book your first appointment by selecting the number of bedrooms, bathrooms, and clicking book now. You can pick from an entire home cleaning or a partial cleaning if you only want a specific room cleaned.
Trust & Safety
Yes, you can trust your cleaning professional. All X4P cleaners are interviewed, vetted, and have gone through a background check.
If anything goes wrong with your cleaning, reach out to our customer service team and we will work together to solve the problem.
Yes, all your information is safe, X4P is SSL certified.
Yes, all X4P cleaners go through a background check.
Our 100% satisfaction guarantee policy is if you are not satisfied we will come back and re-clean.
Our refund policy is if you are not satisfied with your cleaning your cleaner will come back and re-clean for you until you are satisfied.